Step 1: Review service information
When selecting a service to purchase, the Buyer is taken to the service information page for that service. Here, the Buyer can view information about the service, details about the Seller, and the delivery method, etc. There are 2 delivery methods:
– A Virtual Meeting with Sellers: these services will have the price quoted as the “Booking rate“. For this kind of service, Buyers will meet Sellers virtually through Google Meet, Team View, Zoom, etc. to receive direct advice, coaching, and mentoring from Sellers. This service also enables direct discussion and engagement between parties. To buy this kind of service, Buyers need to select the timeslots from Sellers’ available ones before making the purchase. If the order is accepted by the Sellers, the Sellers will send meeting links through email, message, or transaction page to the Buyers.
– Tangible work results (i.e. file): these services will have the price quoted as “Fixed rate“, “Hourly rate“, “Daily rate“, “Monthly rate“, “Package rate“, and “Milestone rate“. For this kind of service, the service is designed and made available by the sellers and the work results delivered will be tangible such as a file, an image, a video, a recording, a link, the performance analytics shown on tracking tools, etc.
Step 2: Select services to proceed
After finding the interested service and provider, Buyers have three options to proceed with the service.
– Option 1: Contact the Seller. Buyers can use the “Contact” button on the service information page to contact the Seller to ask for further information or clarification before making the purchase.
– Option 2: Proceed to payment. If Buyers decide to buy the service, use the “Continue” button on the service information page to proceed to the payment page.
– Option 3: Request a custom offer from the Seller. If Buyers want the service to be modified to suit their needs, they can select the “Request custom offer” button to ask for a custom offer from the Seller. In this case, Sellers will receive Buyers’ requests on their chat box and can send custom offers back to Buyers also through the chat box. Buyers should check the custom offer sent through their chat box or go directly to the “My requests” page to check the “Received offers” tab. Here, Buyers will be given options to “Accept” or “Decline” custom offers. If Buyers accept the custom offer, they will be directed to the payment page.